Return & Exchange Policy

Return & Exchange Policy Terms and Conditions

Our site aims to make your shopping experience as hassle-free and enjoyable as possible. Before making a purchase, please read the following terms and conditions

Customer care service is available 

10:00 am - 6:00 pm ( monday- saturday) except festive holidays. 

 

Polka Tots Provides 10 days Return Policy- 

PLEASE NOTE: CLOTH DIAPERS, INSERTS, NAPPY, JHABLA, DRY SHEETS, SWIM DIAPERS, FACE SHIELDS, SANITIZERS, WARDROBE, BEDDING COT SET, FREE GIFTS, AND PROMOTIONAL ITEMS, ARE NOT RETURNABLE!

Please make sure

  1. Product should be bought from polka tots.in
  2. Customer must have an invoice for the product purchased.
  3. Returning products should be in original packaging while returning.
  4. It should be unused with all original tags intact.
  5. Product return won't be accepted if it has exceeded 10 days after the date of delivery.

Eligibility of Exchange.

Purchasing indicates that you have read, understood, and agree to abide by the following terms and conditions.

Contact us for a return request within 10 days after receiving the product. You can mail us at customerservice.polkatots@gmail.com or you can contact us at +91 7861008249.

Returns, refunds, and exchanges are not allowed for sale, discounted items, or items purchased with coupons or gift vouchers. We recommend you carefully review the size chart for on-sale products.

In case you receive a damaged or incorrect product we’ll pick up the parcel & we’ll send you a fresh piece once we receive the product back from you.

Exchange services are not available

In terms of returns: Returns are not accepted if the customer does not like the product’s material, color, or size. In this kind of situation, customers have to return the product by their end. Return courier expenses have to be paid by the customer only & that is not refundable. 

Kindly retain the packaging for up to 10 days of delivery as it may be needed just in case you need to return the product.

For COD Orders Returns Bank Details Required Compulsory 

Shipping Charges are Non Refundable. 

Refund Policy

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

We suggest that the customer read the product description & look at the pictures before ordering. Contact us if you would like more information about the product.